Welcome to Willow & Fern Co. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
When you visit our site, we collect certain information to help us process your orders and improve your experience:
Personal Information: When you make a purchase, start a fundraiser, or apply for wholesale, we collect your name, billing address, shipping address, email address, and phone number.
Payment Information: We collect payment details to process transactions. Please note that we do not store your full credit card numbers on our servers; this data is securely handled by our third-party payment processors (e.g., Stripe, PayPal).
Automatically Collected Data: Like most websites, we use cookies to track site usage, save your shopping cart, and understand how visitors interact with our store. This includes your IP address, browser type, and device information.
We use the information we collect to run our business and provide you with the best possible service. Specifically, we use it to:
Fulfill and ship your freeze-dried candy orders.
Communicate with you about your order status, tracking, or customer service inquiries.
Process wholesale and fundraising applications.
Prevent fraud and screen orders for potential risk.
Send you marketing emails or promotions (only if you have opted in, and you can unsubscribe at any time).
We do not sell, rent, or trade your personal information to outside parties. We only share your data with trusted third parties who help us operate our business, such as:
E-commerce Platforms & Payment Processors: To power our online store and securely process your payments.
Shipping Carriers: (e.g., USPS, UPS) To deliver your candy to your door.
Analytics Tools: (e.g., Google Analytics) To help us understand how customers use our site so we can improve it. We may also share information if required by law or to protect our rights and the safety of our customers.
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
Depending on your location, you may have the right to request access to the personal data we hold about you, or ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you have questions about this Privacy Policy, need to update your information, or have any other concerns, please reach out to us at:
Email: willowfernco@gmail.com
Address: 169 N Broadway St, New Philadelphia, OH, United States
